Shipping Policy

Last updated: 27 October 2026

Thank you for shopping with Mixora!

We aim to provide affordable and reliable international delivery.

Free Shipping

We offer free standard shipping to all destinations currently available at checkout.

There is no additional standard shipping charge for eligible orders.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Times

Estimated delivery time is approximately 5–10 days after dispatch.

This estimate applies to our supported delivery destinations, including:

• United Kingdom

• European Union

• United States

• Canada

• Australia

• New Zealand

Delivery times are estimates, not guaranteed dates. Actual delivery may vary depending on the destination, customs processing, carrier operations and other circumstances.

If we become aware of a significant delay, we will provide an update and explain your available options.

Your statutory delivery rights remain unaffected.

International Fulfilment

Mixora works with international suppliers and fulfilment partners.

Products may be dispatched directly from international warehouses, including facilities in China.

This allows us to offer our products to customers in multiple countries.

Order Tracking

Tracking information will be emailed to you once it becomes available.

Carrier tracking systems may take additional time to display the first update.

Customs, Duties and Import Taxes

International orders may be subject to import VAT, customs duties or other charges depending on the destination country.

Any taxes or import charges collected by Mixora will be displayed during checkout. Additional import charges may be collected by customs authorities or delivery companies, depending on the shipping arrangement.

Please contact us before ordering if you have questions about potential import charges.

Incorrect Addresses

Please check your delivery information carefully before placing an order.

If you notice an error, contact hello.mixora@gmail.com as soon as possible.

We cannot guarantee that delivery details can be changed once an order has been dispatched.

Delayed or Missing Orders

If your order is delayed or has not arrived, please contact our customer support team.

We will investigate the issue with our fulfilment partner and delivery provider and arrange an appropriate resolution in accordance with your consumer rights.

Contact Us

Mixora

Email: hello.mixora@gmail.com

Phone: 07354 454551